PRINCIPLES OF EFFECTIVE COMMUNICATION
SKILLS AND COURSE OUTCOMES
- ENGLISH IS A LANGUAGE
- COMMUNICATION IS AN ART COMPRISING OF
A SET OF SKILLS – L S R W
LISTENING SPEAKING
READING WRITING
- These SKILLs are DEVELOPED BY PRACTICE ONLY
MODULE (unit) Objectives :
- After this module you will be able to :
- Define and understand the process of communication
- Understand verbal and non-verbal communication
- Recognize various channels of communications
- List and use Principles of Effective Communication
- List and overcome Barriers in Communication
PRINCIPLES OF EFFECTIVE COMMUNICATION
- PURPOSE
- CLARITY
- CONCISENESS/BREVITY
- CONCRETENESS
- DIRECTNESS
- COURTESY
- CONSIDERATION
- CORRECTNESS
- SIMPLICITY
- COMPLETENESS
- I-YOU ATTITUDE
- POSITIVE ATTITUDE
1.The response expected from the receiver.
2.All professional communication aims at building and maintaining good professional relations which also remains an underlying purpose.
2. CLARITY
Clarity of purpose and clarity of response desired, brings clarity of thought and clarity of expression.
Use familiar but exact words.
Make short sentences.
Place one main idea in one sentence.
BREVITY --Example
There is no doubt as to whether this course will be helpful in improving communication
skills of diploma students.
This course will undoubtedly help improving communication skills of diploma students.
4.CONCRETENESS
Use exact and accurate expressions with clear and single meaning.
Avoid vague, ambiguous, abstract and figurative expressions.
5. DIRECTNESS
Communicate in a straight forward manner, be frank (candid) and honest in expression. Come to the point.
Avoid roundabout, indirect expression and repetition.
6.COURTESY
Purpose of all communication is to build good relations and to maintain them. Courtesy makes the relationship smooth.
Use polite expressions,
Acknowledge and appreciate prompt and positive response with regards and
Accept and apologize for the inconvenience caused by you. Etiquettes and polite language help in reducing frictions.
6.CONSIDERATION
- Empathize with the receiver by showing faith and trust in him and also by showing concern and being sensitive towards issues that are of common interest.
- Trust and Believe your receiver.
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